I had all the same billing issues as I see others have had but fortunately my back blocked them and put the money back into my account.
A HUGE complaint from me is the over scented (smells like crotch) NOT HYPOALLERGENIC product that threw me into a full blown asthma attack. Ended up in the ER for treatment.
Called them and they told me it was not their fault. I should have looked into it further... THEN they charged my card again!
Their BBB status was revoked in March 2014 because they didn't fulfill the rules of the Better Business Bureau.
Monetary Loss: $650.